Privacy Policy My Madrasah

This Privacy Policy explains how My Madrasah (“we”, “us”, or “our”) collects, uses, protects, and shares personal information when you use our Madrasah / Islamic school management software, website, and related services (the “Services”).

We are committed to safeguarding the privacy and personal data of students, parents, teachers, administrators, and all users of our platform, in accordance with applicable data protection laws, including the UK GDPR.

1. Information We Collect

a) Personal Information

We may collect personal information that users voluntarily provide when using the Services, including but not limited to:

• Student name, date of birth, class or level
• Parent/guardian name and contact details
• Teacher and staff details
• Email address and phone number
• Login credentials (securely stored)
• Payment or billing information (if applicable)
• Other information submitted through forms or system features

Parents or guardians provide information on behalf of students.

b) Non-Personal Information

We may automatically collect non-personal information such as:

• Browser type and device information
• Operating system
• IP address
• Pages visited and usage statistics

This information is used to improve performance, security, and user experience.

2. Children’s Data

My Madrasah is designed for educational use and processes children’s personal data only under the authority of the Madrasah and parents/guardians.

We do not knowingly collect personal data directly from children without appropriate consent and oversight from the school or parent.

3. How We Use Information

We use collected information for the following purposes:

• To provide and manage the Services
• To support Madrasah administration and communication
• To manage student records, attendance, and progress
• To respond to enquiries and support requests
• To improve system features and usability
• To send important service-related notifications
• To comply with legal and regulatory obligations

We do not use personal data for advertising purposes.

4. Cookies and Tracking Technologies

Our website and platform may use cookies and similar technologies to:

• Maintain secure login sessions
• Improve system functionality
• Analyse usage patterns in aggregate form

Users may choose to disable cookies in their browser settings; however, some features may not function correctly.

5. Data Security

We take data security seriously and implement appropriate technical and organisational measures, including:

• SSL encryption for data in transit
• Secure servers and access controls
• Role-based permissions for users
• Regular system monitoring

While we take reasonable steps to protect personal data, no system can guarantee 100% security.

Users are responsible for keeping their login details confidential.

6. Sharing of Information

We do not sell, trade, or rent personal data to third parties.

We may share information only in the following limited circumstances:

• With trusted service providers who assist us in operating the platform (e.g. hosting, email services)
• Where required by law or legal process
• With Madrasah administrators authorised to access user data

All third parties are required to process data securely and only for authorised purposes.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services
• Meet contractual obligations with Madrasahs
• Comply with legal and regulatory requirements

Madrasahs may request deletion or export of their data, subject to legal obligations.

8. User Rights

Under data protection laws, users (or parents/guardians) may have the right to:

• Access personal data
• Request correction of inaccurate data
• Request deletion of data
• Restrict or object to processing
• Request data portability

Requests can be made using the contact details below.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Continued use of the Services after changes are made constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@mymadrasah.net

Support: via the My Madrasah support portal